Service Line Warranties of America is committed to providing the best customer service and claims management. Our customer satisfaction surveys invite valuable customer feedback which we continually utilize to refine and improve our services.
- More than 99% of our customer calls are resolved in one call, without escalation.
- Our claims denial rate is extremely low.
- All calls are monitored to ensure dispatcher and contractor service quality.
- Our overall satisfaction rate is 97% and we continually strive for 100%.
In an effort to constantly improve, we immediately send a customer satisfaction survey to each client that has recently filed a claim. And we are proud to share that those responses are overwhelmingly positive.